Scenario: A customer of the software company you work for has written to complain that the anti-virus program that was ordered doesn’t work. The customer is now requesting a refund. For an extra challenge, write one letter in which you can give a refund and one letter in which you can’t.
Answer:
1. A customer of the software company you work for has written to complain that the anti-virus program that was ordered doesn’t work. The customer is now requesting a refund. For an extra challenge, write one letter in which you can give a refund and one letter in which you can’t. Below is an example of a letter that responds to claims. Panels and Frames Art Suppliers 65 Gould Street Oshawa, ON L1K 2L1
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